Loan Processors

• Gather loan application from loan officers

• Ensures borrower compliance with the credit guidelines

• Work with underwriters to review credit and verify the borrower’s credit history

• Pull up credit report while requesting for supplementary documents to complete the report

Shippers

• Upload appraisal documents

• Review and approve settlement statements

• Arrange requirements for appraisal review

• Create a closing package and audit file

Underwriters

• Authorize and underwrite loans

• Verify loan applications and conditions

• Make loan eligibility decisions

• Ensure compliance with regulatory standards

QC Auditors

• Review and analyze purchase contracts 

• Calculate contingencies 

• Review purchase price, closing costs, and transfer taxes 

• Verify buyer/seller/broker information

Compliance Analysts

• Review appraisal and credit reports

• Evaluate escrow instructions and purchase contracts 

• Identify potential failure modes 

• Calibrate audit results

Team Leaders

• Analyze reports and manage employee workloads to ensure that turn times are met

• Partner with underwriters to ensure file prioritization

• Effectively communicate changes, updates and news about investor guidelines or matters that impact the duties of the operations staff in a timely fashion

• Provide performance feedback to the team and individuals that motivates, and teaches the department to maintain a climate of camaraderie and cooperation in the office

Operations Managers

• Accountable in overall loan operations management and mortgage loans operation staff. Oversees all lending functions, which include sales, funding, processing, and closing. 

• Develops and implements policies and procedures to promote efficient workflow

• Communicates directly with US managers/officers and establish positive working relationships across the organization

• Ensures efficient delivery of products and services to clients