Makati City | Night Shift
What you'll do:
You will work closely with the front-line support team to diagnose and resolve issues, assisted by a seasoned staff of application engineers, to help fix and resolve any issues found in the system. You'll be trained in engineering methodologies and principles across a broad variety of languages and tools. As part of the Engineering Operations team, you'll gain experience working on numerous internal software projects. You will also work with Developer Operations to update and further automate our infrastructure.
Gain valuable technology experience at a rapidly growing big data company
Triage, troubleshoot, and seek clarification on reported issues
Clearly communicate status of open support issues
Help document processes critical to operation of the support team
Help resolve support incidents reported by customers to satisfy our Service Level Agreement
Write code to address issues and deliver brand new platform features
Participate regularly in code reviews with your peers
Test your creativity at Unified hack-a-thons
Who you are:
You're a software engineer who is eager to get more experience with enterprise-level software development. You're someone who is constantly learning and honing your software engineering skillset. You love to learn about large systems and make them better by fixing deficiencies and finding inefficient designs. You have a friendly demeanor and are always willing to help others accomplish their goals. You have strong communication skills which enables you to describe hard technical issues to non-technical support staff.
Must have:
Backend development experience with Python, Golang, or Java
Relational databases, e.g. Amazon RDS, PostgreSQL, MySQL
Demonstrated ability to troubleshoot difficult technical issues
Strong personal commitment to quality and customer service
A cooperative, understanding, open, and friendly demeanor
Excellent communication skills, with a willingness to ask questions
Able to multitask in a dynamic, early-stage environment
Able to work independently with minimal supervision
A drive to make cool stuff and seek continual self improvement
Nice To have:
Frontend development experience with JavaScript, HTML, and CSS
Ticketing systems, e.g. JIRA
Experience in the social media or social marketing space
Working with agile methodologies
Unit testing
REST API endpoint development
Integrating with third party APIs
Git and Github, including Github Pull Request workflows
Running shell commands (OS X or Linux terminal)
Above and beyond:
Experience supporting a complex enterprise SaaS software platform
Microservice architecture design principles
Amazon Web Services
React and supporting ecosystem tech, e.g. Redux, React Router, GraphQL
CI/CD systems, e.g. Jenkins
Graph databases, e.g. Neo4J
Columnar data stores, e.g. Amazon Redshift, BigQuery
Social networks APIs, e.g. Facebook, Twitter, LinkedIn
